To Place a Phone Order:
From the United States: 1-866-492-5532

Customer Service
Questions and Comments
10:00 am to 6:00 p.m. PST Monday - Friday
10:00 am to 5:00 p.m. PST on Saturday
Closed on Sundays.
Phone: 1-415-567-2443

Corporate Gift Service
Phone: 1-866-492-5532
Fax: 415-259-6329

Retail Store Hours
11:00 am to 5:00 p.m. Monday - Friday
11:00 am to 4:00 p.m. Saturday
Closed on Sundays.

Questions on Shipping & Delivery
Policy: Shipping Instructions
Phone: 1-415-567-2443
Fax: 415-259-6329

Comments & Suggestions
Contact Us
If you would like to place an order by phone, please call us at
1-866-492-5532. Our lines are open from 10:00 a.m. to 6:00 p.m. PST, seven days a week. For specific customer-service questions about your orchids and any orchid-related product, please call 1-415-567-2443 Monday through Saturday from 11:00 a.m. to 7:00 p.m. PST.

Hours and Location
Beautiful Orchids Home and Orchid Gallery is open Monday-Friday: 11:00 a.m to 5:00 p.m; and Saturday: 11:00 a.m. to 4:00 p.m.; we are closed on Sunday. Our gallery is located in the Presidio Heights district - 3319 Sacramento Street (Presidio & Walnut), San Francisco, CA 94118.

You can also e-mail your product or customer-service questions to us at We will try to help you as quickly as possible, but we regret that questions and comments unrelated to your order cannot be answered through this e-mail address.

Our Guarantee
Beautiful Orchids offers an extensive variety of both potted and freshly cut orchids for the beginning enthusiast and the experienced collector. We guarantee the quality of each orchid shipped. If an item falls below your expectations, simply return it and we will gladly replace it, exchange it for another selection, or refund your paymentno questions asked.

How to Order

1. Beautiful Orchids accepts Visa, MasterCard, Discover and American Express cards.

2. To place an order, select the orchids, exotic flowers and accessories you would like to purchase from the Beautiful Orchids pages using the pull-down menus.
3. Choose the appropriate quantity, shipping method and accessories (if applicable). Please indicate whether a substitution of equal or greater value is acceptable if your chosen item is unavailable at that time.

4. Click on the "Buy" button to view the contents of your shopping cart.

5. Choose “Continue to Shop” to add items to your shopping cart.

6. Click “Check Out Now” to begin purchasing.

7. Fill in your shipping and billing information, as directed.

8. Click on “Submit Secure Order” to finalize your purchase.

9. You will receive an initial e-mail confirming your purchase, as well as a second e-mail to confirm that your items have shipped. Your credit card will not be charged until your order ships.

International Orders
Beautiful can fill orders within the United States only.

All potted orchids are grown, inspected, and packed in the state of California. All freshly cut orchids and other exotic flowers are shipped to and inspected at the Port of San Francisco.

For other special shipping instructions, or any questions you might have, please e-mail us at

Amadeo Sante Vibat
Regional Director